1. Introduction
The Royal ITC ("we", "us", "our") is an independent luxury hospitality and membership service provider. We are committed to safeguarding the privacy of our members, prospective members, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
2. Information we collect
- Identity & contact data — name, email, phone, postal address, passport details when required for international bookings.
- Membership data — tier, region, duration, payment references and preferences for stays, dining and experiences.
- Enquiry data — content of contact forms, concierge conversations, and email correspondence.
- Technical data — IP address, browser type, device identifiers, and pages visited.
- Marketing data — newsletter preferences and engagement.
3. How we use your information
- To deliver membership benefits, bookings and curated experiences.
- To respond to enquiries and provide concierge assistance.
- To process payments and verify transactions through PCI-compliant gateways.
- To send service communications, newsletters (with consent), and important updates.
- To comply with legal, tax, and regulatory obligations.
4. Sharing of information
We share information only with: (a) partner hotels, resorts and experience providers strictly to fulfil your bookings; (b) payment processors and banks to complete transactions; (c) regulators or law-enforcement when legally required. We never sell your personal data.
5. Data retention
Membership and transactional records are retained for the duration of the membership and for a period of up to seven years thereafter, to comply with applicable tax and regulatory obligations. Marketing data is retained until consent is withdrawn.
6. Security
We employ TLS encryption, access controls and audited cloud infrastructure to protect your data. Payments are processed exclusively through PCI-DSS compliant gateways.
7. Your rights
Subject to applicable law, you have the right to access, correct, port, or delete your personal data, and to withdraw marketing consent at any time. To exercise these rights, write to support@theroyalitc.com.
8. Cookies
We use essential cookies to operate the website and analytics cookies (with consent) to understand how members engage with our services. You may control cookies through your browser settings.
9. Children
Our services are intended for adults aged 18 and above. We do not knowingly collect data from minors.
10. International transfers
Where data must be transferred outside India to fulfil international bookings, we rely on standard contractual safeguards with our partner properties and processors.
11. Independent status
The RoyalITC is an independent travel and hospitality membership platform and has no affiliation, association, endorsement, sponsorship, or business relationship with ITC Hotels Limited, ITC Limited, or any of their brands, hotels, trademarks, or subsidiaries. The RoyalITC operates as a separate and distinct business entity under its own management and ownership. All travel, accommodation, and hospitality services offered by The RoyalITC are provided through independent arrangements with third-party hospitality partners, subject to availability and applicable terms. The use of the name "The RoyalITC" is solely for brand identification purposes and does not imply any connection with ITC Hotels Limited. Any similarity in name is unintended and should not be construed as indicating any association or authorization.
12. Contact
Privacy enquiries: support@theroyalitc.com.